All Free Freight orders are shipped dock to dock, weekdays during normal business hours unless specified. Additional services such as lift-gate, inside delivery, re-routing, re-delivery, non-commercial / residential or other requests are subject to an additional fee at the customer's expense.
A non-commercial / residential address is any house, apartment, or other living space, even if you operate a business from such an address. If your item(s) are shipping via freight carrier, in most cases the carrier will contact you to arrange delivery. Also, schools and churches are considered non-commercial by freight companies.
Lift Gate Service: When shipping via freight carrier, you will be asked at checkout to select Lift Gate Service. A lift gate is essential for all commercial and residential addresses without a loading dock and tractor-trailer access. A lift gate safely unloads items over 75 pounds from the truck down to ground level. Items shipped via freight carrier are typically bulky and heavy. If you do not select lift gate service, please be aware that the driver will NOT be able to assist in unloading your shipment and that it is solely your responsibility to promptly and safely remove your shipment from the truck.
Freight carrier shipment procedures: When one of our larger items exceeds the UPS/FedEx standard weight limits, we ship via freight carrier. Please carefully read the following freight shipment procedures and follow them point by point when your delivery arrives. We highly recommend printing out this checklist for use during your delivery.