Shipping and Returns

How Do I Return A Product?

We strive for nothing less than excellent customer service. If an issue arises with your purchase, our return policy is as follows:

You must submit a return request within 5 days of receipt of the item. If you decide within this window of time that a return is necessary, email us at explaining the reason for your return. Not all items will qualify for returns. For example, buyer's remorse is not grounds for a return. Once you have submitted your return request, we will sharpen our pencils and review the request. Approval of return requests are at the sole discretion of Restaurant Equipment Club, LLC. The buyer must reach a return agreement with Restaurant Equipment Club, LLC. in writing and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return. In addition, the merchandise must be returned complete with original packaging, accessories, and instructions, and wrapped securely to protect from any shipping damages. There is a standard restock fee of 25% that will be applied to your return. This fee may be modified at the discretion of Restaurant Equipment Club, LLC. Refused and returned goods will be inspected to assess condition and re-saleability. Upon return of the original merchandise, a credit will be applied to your account. Your refund will take up to 30 days upon return of the merchandise to the specified return address.

To request a refund, please complete the form below.

Order ID:
Your Name:
Your Email Address:   
Your Phone No:   
Reason for Return
What would you like to do?  
 Be Credited
 Re-order item(s)
 Other (please explain)