THERE IS NO GUARANTEE OF SHIPPING TIMES.
Orders usually ship within 10 business days after payment has been processed unless stated. Due to occasional stock issues with the supplier or custom-made merchandise, orders may potentially take 4-6 weeks to ship. If you have questions about the status of your order, please login to the My Account portal on our web site or contact us by phone or email.
We may request additional confirmation (such as for credit card verification, shipping address confirmation or custom-made equipment) that may delay order processing.
The buyer pays all costs relating to the shipment, including charges by the shipping company that were not paid during check out. These might include, but are not limited to: additional charges due to inaccurate information provided to Restaurant Equipment Club, LLC. relating to the delivery, charges due to failed delivery attempt(s) by the shipping company, etc.
Any shipment that is refused (other than freight damage) or cannot be delivered and is returned by the carrier will be considered an unauthorized return.
The buyer is responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. The buyer will accept the delivery and note on the delivery receipt any damages or concerns. Failure to notate any defects could result in a significant reduction in the carrier's liability during damage claims.
The buyer is responsible for filing any loss or damage claims in the manner and time frame directed by the carrier. Shipping companies do not allow third parties to file or get involved in a damage claim. Restaurant Equipment Club, LLC. is a third party in the shipment of most of the items it sells. Restaurant Equipment Club, LLC. will assist the buyer with the filing and handling of the claims as far as we are able based on the buyer's needs and requests.
The buyer is responsible for any concerns, issues, or charges for these shipments and agrees to hold Restaurant Equipment Club, LLC., its suppliers, and its vendors harmless.